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Privacy Policy

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Registered name: Floor Heating Solutions Ltd

 

We are the controller of your personal data. For more information on controllers and their responsibilities please see our guidance on data protection principles, definitions, and key terms.

 

This privacy notice tells you what to expect us to do with your personal information.

·       Contact details

·       What information we collect, use, and why

·       Lawful bases and data protection rights

·       Where we get personal information from

·       How long we keep information

·       Who we share information with

·       How to complain

 

Contact Details

Telephone: 07572 466266

Email: info@treats4dogs.co.uk

 

What Information We Collect, Use, And Why

We collect or use the following information to provide services and goods, including delivery:

·       Names and contact details

·       Addresses

 

We collect or use the following information for service updates or marketing purposes:

·       Names and contact details

 

We collect or use the following personal information for dealing with queries, complaints or claims:

·       Names and contact details

·       Address

·       Customer or client accounts and records

·       Correspondence

 

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

 

If you make a request, we must respond to you without undue delay and in any event within one month.

 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

Our Lawful Bases for The Collection and Use of Your Data

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

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Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

 

 

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

 

Where We Get Personal Information From

  • Directly from you

 

How Long We Keep Information

  • Enquiries via the website, email, Facebook Messenger, Text, WhatsApp: No longer than 3 months.

  • Purchase information: 2 years from order

  • Billing and Transaction Records: 6 years

 

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

 

Who We Share Information With

Data Processors

  • Website Host - This data processor does the following activities for us: Captures orders and payment information. 

  • Delivery Companies and Couriers - This data processor does the following activities for us: Deliver goods that are ordered.

  • Payment Processors (i.e. PayPal) - This data processor does the following activities for us: Captures payment information. 

  • Drop Shippers - This data processor does the following activities for us: Deliver goods that are ordered. 

 

Others We Share Personal Information With

  • Insurance companies

  • Professional or legal advisors

  • Relevant regulatory authorities

  • Professional consultants

 

How To Complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 

 

The ICO’s address:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113 
Website: https://www.ico.org.uk/make-a-complaint

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