Company Information:

Name: Floor Heating Solutions Ltd t/as Treats 4 Dogs

Registered Address: Nicholson House, 41 Thames Street, Weybridge, Surrey, England, KT13 8JG

Company Registration: 07476693

(known as “We”)

 

BY USING OUR WEBSITE, YOU ACCEPT THESE TERMS AND CONDITIONS

 

By using our website, you confirm that you accept these terms of use and that you agree to comply with them.  If you do not agree to these terms, you must not use our website.

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CHANGES TO THE TERMS AND CONDITIONS

 

We amend these terms from time to time. Every time you wish to use our website, please check these terms to ensure you understand the terms that apply at that time.

 

WE MAY CHANGE, WITHDRAW OR SUSPEND OUR WEBSITE

 

Our website is made available free of charge.

 

We do not guarantee that our website, or any content on it, will be permanently available. We may suspend or withdraw or restrict the availability of all or any part of our website for business and operational reasons. 

 

You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

 

USERS IN THE UK ONLY 

 

Our website is available to people living in the United Kingdom. We do not ship goods outside of the UK. 

 

You must be at least 18 years of age to place any Orders and purchase products or services on the website. A parent or guardian is required to accept these Terms and Conditions and place any orders for any person aged below 18. 

 

ACCOUNT SECURITY

 

If you choose, or you are provided with, a user identification and password, you must treat such information as confidential. You must not share it with a third party.

 

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with these terms of use.

 

RESPONSIBILITY FOR WEBSITES WE LINK TO 

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Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

 

We have no control over the contents of those websites or resources.

 

WEBSITE LIABILITY

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Please note that we only provide our website for domestic and private use. You agree not to use our website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

 

INFORMATION AND CONTENT ON OUR WEBSITE

 

The content on our website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain veterinary, professional or specialist advice before taking, or refraining from, any action based on the content on our website.

 

Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied, that the content on our website is accurate, complete or up to date.

 

We are the owner of all intellectual property rights in our website, and the information published on it. The information is protected by copyright laws. All such rights are reserved.

 

You may print off or download extracts, of any page(s) from our website for your personal use.  You must not modify any paper or digital copies of information you have printed off or downloaded in any way.  

 

Breaches of these rules will affect your right to use our website, and your access will cease immediately. 

 

PROHIBITED USES OF OUR WEBSITE

 

You must not use our website to transmit or procure the sending of any unsolicited or unauthorised advertising or promotional material or any other form of solicitation (or spam), or to knowingly transmit any data, that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs, or similar computer code designed to adversely affect the operation of any computer software or hardware.

 

You must not use our website in any way that breaches any applicable local, national or international law or regulation, in any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect, for the purpose of harming or attempting to harm minors, or to bully, insult, intimidate or humiliate any person. 

 

You shall not undertake any data mining or web scraping in relation to our website. This includes using (or permitting, authorising or attempting the use of) any "robot", "scraper", "bot", "spider" or other automated program, tool, algorithm, or code to access, obtain, copy, monitor or republish any portion of the website or any data, content, information or services accessed via the same.

 

BREACH OF THESE TERMS

 

If we consider that a breach of these terms has occurred, we may take such action as we deem appropriate. Failure to comply with these terms constitutes a material breach of the terms on which you are permitted to use our website, and may result in us immediately, temporarily or permanently withdrawing of your right to use our website, undertaking legal proceedings against you for reimbursement of all costs on an indemnity basis resulting from the breach, or taking further legal action against you.  

 

We exclude our liability for all action we may take in response to breaches of these terms.

 

PRIVACY AND COOKIE POLICY

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When you purchase products from us online, we ask you for your name, address, contact telephone number, email address and payment card information.  We will use your information to verify your credit card details for your purchase, process your order and to send you your goods. We will also send you a receipt via email and we may use your telephone number to contact you regarding your delivery.  We require this information to process your payment, deliver your goods and fulfil our contract with you.

 

Your information is stored in our order processing system based in the United Kingdom.  Your credit card details are passed to a third-party payment processor which is based in the EU and is certified (which requires effective safeguards for your information). We do not retain your credit card information.

 

We use Royal Mail and DPD to deliver your goods and we share with them your name, address and telephone number to complete the delivery. 

 

We keep your order information for 6 years after purchase. Your personal information associated with the order will then be removed.  You can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate.  You can also ask us to give you a copy of the information and to stop using your information for a period if you believe we are not doing so lawfully.  Please email us or use the contact form on the website to submit an information request.

 

If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at www.ico.org/concerns.   

 

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

 

GOVERNING LAW AND JURISDICTION

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These Terms and Conditions, their formation and any contractual disputes or claims shall be governed by and in accordance with English Law and shall be subject to the exclusive jurisdiction of the courts of England and Wales. 

 

Any Forbearance, tolerance, or delay in either party enforcing its contractual or legal rights shall not prejudice, restrict or prevent the right of the injured party to enforce its rights later or later breach.

 

If any provision or part provision of these terms is or becomes invalid, illegal or unenforceable it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of these terms.

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Last updated 21/07/2025

All previous versions of these Terms and Conditions are now superseded.